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Is LogintoHealth safe and private?

Your privacy and safety is our priority. Your medical information is stored on servers inside Amazon cloud. Our video technology partner uses 128 bits keys to encrypt data to ensure secure conversations. We request you to read our Terms of Use and Privacy Policy to further understand how your personal information and personal medical information is managed.

Will I have a record of my LogintoHealth visit?

Yes, LogintoHealth maintains a complete record of all your visits – visit date, name of the provider, prescription provided (if any), and documents shared by you, which is available to you for review, in your Message Centre. 

Do providers have access to my health information?

  • Providing your health information is completely optional.
  • You can choose to provide access to your Medical Condition, Allergies, Medication being taken, Health concerns and Health Statistics to the doctors by selecting a button for Share/Un share.
  • Once you select Share, the doctor with whom you book an Instant Clinic Visit will be able to view the items stated above.
  • Also those doctors who have registered you as their clinic patient with your consent (one time password verification) will be able to see the items stated above. Hence, please be sure if you want to share this information or not.
  • Please note that the section containing Health Records is not shared with any doctor.

Having access to health information is important to providers and helps them provide timely and informed care for your specific health needs. If you don’t want to maintain your health history in your Health Vault, you can also provide these details prior to your Online Consultation or Ask a Paid Question services. This information will only be shared with the provider to whom you have requested the consultation or posted the question.

Can I get a copy of my medical records?

Your medical record is always available to print or download from your Health Vault. Simply log into your account and select your past visits.

Is my credit card information secure?

We take utmost care in this regard. We do not store any credit or debit card information. Payments are processed via a third party payment provider that is fully compliant with Level 1 Payment Card Industry (PCI) data security standards.