1. Go to My Account and select Services and Charges
2. Select Online Consultation
3. Fill in the Online Consultation Charges
4. Provide the Online Consultation Availability. We suggest that you specify your slots and the medium (phone/video/both) by which you will be available so that it becomes much easier for the patients to understand your availability.
5. In the event that you do not wish to specify your availability, the patient will be able to send you a request for a date, time range (morning/afternoon/evening) and medium and you can specify the time slot that works for you.
6. Don’t forget to provide your banking details so that we can credit the service charges to your account

1. The request is displayed instantly on your Dashboard. We also inform you by sending you an SMS and an email.
2. If you are online, we suggest that you accept the request as soon as you receive it so that the patient can proceed towards payment immediately.
3. Alternatively, you can accept or deny the request within 12 hours or the time of the appointment, whichever is earlier for the Online Consultation.
4. On your acceptance of the request, we will send an SMS and an email to the patient and ask him/her to proceed to pay.
5. On payment by the patient, we send you a notification and SMS and the appointment gets slotted on your Calendar and Message Centre under Confirmed Consultations.

1. Visit you Dashboard
2. Click Accept on the blue box for “Incoming Online Consultation Request”. Click on Cancel to reject the request.
3. You can also go to your Message Centre and click on the Pending Online Consultation Request tab to confirm the request.

For video call:

1. Click on the "Check your system" link provided on your dashboard to make sure your camera and mic are working properly.
2. Please refer our instructions on "How to join a video call" for troubleshooting issues.
3. Visit you Dashboard at the time of the call.
4. Click “Connect” button on the blue box for “Your Next Consultation”. The connect button will only get activated at the time of the call.
5. You can also go to Message Centre – Confirmed Consultations and click on Connect button to start the call.
6. Please wait for a couple of minutes for the patient to join the call.

For phone call:

1.  You will receive a call on the cell number provided at the time of registration.
2. In case you miss the call in the first attempt, we will try again within 5 minutes, so please be there to take the call.
3. The call will come from a Bangalore based number for e.g. +918048120102. The last 3 digits of the number may differ.

1. For each request, you have 3 options – To Accept, To Edit or To Cancel.
2. We suggest that you take either course of action.
3. The practitioners are provided 12 hours to take any of the above actions failing which, after 12 hours of the request, the slot will release automatically.
4. We recommend communicating one of the options so that your slot can release and the patient too can take an alternative course of action faster.

Yes, we send reminders to patients and doctors for the Online Consultations 15 minutes before the call by SMS and email.

In case of a phone call:

1. At the scheduled time of the call, we first call the patient and then call the doctor.
2. If you don’t take the call in the first attempt, we call you again within 5 minutes.
3. Calls to you will come from numbers starting with 080 series. So please accept the calls.
4. In case you miss the second attempt as well, we will treat this as a no show and recredit the amount to the patients LogintoHealth account.
5. In case the patient asks for a refund, we will debit the payment gateway and ancillary charges, not exceeding 5% of the consultation fees to you.

In case of a video call:

1. When the patient joins the call at the scheduled time, we inform them to wait for a couple of mins for you to join the call if you are not online.
2. In case you don’t join within 3-4 mins, we call you on your cell phone to remind you about the call.
3. In the event that you still don’t join the call, we will treat this as a no show and after 30 mins of the original consultation time, we recredit the entire amount to the patients LogintoHealth account.
4. In case the patient asks for a refund, we will debit the payment gateway and ancillary charges, not exceeding 5% of the consultation fees to you.

In case of a phone call:

1. In case of a phone call, if the patient does not take the call the first time, we call him/her again after 5 mins.
2. In case the patient does not take the call in the second attempt, we treat the call as cancelled.
3. If you dont get another call within 5 minutes of the scheduled consultation time from us, please treat the call as cancelled. 
4. We charge a penalty to the patients by deducting a part of the consultation fee for a no show.

In case of a video call:

1. When you join the call at the scheduled time, we request you to wait for a couple of minutes for the patient to join the call.
2. In case the patient doesn’t join within 3-4 mins, we call them on their cell phone to remind them about the call.
3. In the event that he/she still doesn’t join the call, we request that you still remain online and we will send a notification on your dashboard once the patient joins the call.
4. In case of a no show by the patient, we charge a penalty by deducting a part of the consultation fee.

Yes, the patient can cancel the Online Consultations post payment being done by them. If they cancel prior to 4 hours, we don’t impose any penalties. After that, we deduct part of the consultation fee to discourage them from doing so.

In case of a video call, if the call gets connected and then if the patient loses network or you lose network:

• To re-join the call at any time: Click the green call button
• For Incomplete call due to network issue, we ask the patient to SMS us within 30 minutes of the original slot.
• We call you to confirm the same. You need to press 1 to confirm the call drop or 2 if the call did not drop.
• If you miss the call, we also send you an email. You can click on the same to confirm or decline the call drop.
• After you confirm the call drop, money will be re-credited to the patient and the session will terminate.
• In the absence of any action from you, we re-credit the money to the patient’s LogintoHealth account. Hence we request you to either confirm Yes or No within 24 hours of the call drop.

This is possible. You can specify the consultation price for a follow-on visit which can be done within 14 days of the original consultation. 

You can write a prescription, sign it and upload the same using our system. We will notify the patients that the prescription has been uploaded by the doctor.

1. The duration of an online consultation can be set by you as 15 mins/30 mins/45 mins and 60 mins.
2. For a typical consultation, a duration of 15 minutes is sufficient.
3. For counselling, you may determine an appropriate duration for the sessions. 
4. We keep a buffer of additional 15 minutes for each session. For e.g. a session of 30 minutes will terminate automatically after 45 minutes from the start time.
5. It is upto your discretion if you wish to terminate a session earlier depending on the situation.

1. In case you have some free time (minimum 45 minutes), for example, when your appointments get cancelled, you can make yourself available for Online Consultation, by clicking on Available Now.
2. Specify the outer time limit and the medium of availability. You will be able to see the slots that will be visible to patients.
3. The advantage of this option is that you don’t have to make any adjustments to your calendar for Online Consultation as those time slots are recurring in nature and the Available Now is just a one-time availability.