After you set-up an account, you will be able to use a simple test and check if your system is ready for a video consultation. To do this test, click on 'Check Your System' on your Dashboard.
To use video conferencing you need:
To get ‘Allow’ and ‘Share selected device’ options on Chrome and Firefox browsers, you are required to follow below steps:
For Google Chrome:
On top right side of browser’s address bar there is a camera icon, where you can find the red cross symbol > Click on that camera icon > Click on the ‘Manage media settings’ > a ‘Content setting’ window will be displayed, now scroll down the window > You find the ‘Media’ option where you have to select the attached microphone and camera (If ‘Do not allow sites to access your camera and microphone’ option is selected’ then click on the ‘Ask when a site requires access to your camera and microphone (recommended)’ option to enable it) > Press the ‘Done’ button > Restart your browser and click on the ‘Connect’ button again.
For Mozilla Firefox:
If you cannot get the ‘Shared selected device’ option on Firefox then follow the below steps:
Go to Windows > Search ‘Flash Player’ > Open ‘Flash Player Settings Manager’ > Click on the ‘Camera and Mic’ tab > Click on the ‘Camera and Microphone Settings by Site’ > Click ‘Add’ button and add www.logintohealth.com > Select the ‘Allow’ option in drop down and press the ‘Add’ button > Reload the video chat page and click on the ‘Connect’ button.
If you are having trouble starting your session, please follow this checklist
If you are unable to hear audio, please follow the steps below:
We recommend a minimum dedicated 350kb/s down per downloaded stream, as well as 350kb/s up per uploaded stream to maintain a stable video connection. To test your bandwidth, you can use the following tool SpeedTest.net that can generally give you a pretty good idea of how good you connection is.